Refund & Returns Policy

You have a 60-day window from the shipment date to enjoy your product and allow it sufficient time to show its benefits. We hope you will be as pleased as many of our satisfied customers and look forward to your continued patronage.

We suggest using the product throughout the guarantee period before requesting a refund to fully evaluate its effectiveness. However, if you find yourself unsatisfied with the results, contacting us for a refund is straightforward.

Please adhere to the simple three-step process below to receive a refund.

  1. Verify Your Guarantee Period: Confirm that you are within the 60-day guarantee period from the shipment date. If unsure, review your shipment confirmation email or order slip for the date.

  2. Initiate a Refund Request: Email us to notify us of your desire to return the product. It is crucial to include “Refund Request” in your email subject line to ensure your request is handled promptly by the appropriate team member.

  3. Return the Product: Return all bottles, whether empty or unopened, to the address provided below. You are responsible for the return postage. Send us the tracking ID of your return to expedite the refund process.

Include a note with your return containing:

  • Your full name
  • Your order number (found in your order confirmation email)
  • The email address used for your order

Returns Address: Av. Barão de Mauá, 1738 – Vila América – Mauá – SP

Ensure you contact us for a return confirmation from one of our agents before sending your items back; failing to do so may cause delays or issues with locating your return and processing your refund.

Once we receive and process your return, a full refund will be issued. You will receive an email notification once the refund has been initiated, which usually takes 5-10 days to reflect on your statement.

How To Contact Us Product Email Support: [email protected].

This version replaces your original address, number, and email with placeholders. Ensure you update these details with the specific information necessary before using the text.